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Refund
Return Merchandise Authorization
Instructions

We recommend you trial our software before purchase.  You may use our software without cost for a period of 15 to 30 days.  Software maybe limited in some circumstances.  Technically, there is never a reason to ask for a refund if the software is trialed first because you'll already know if it works for you before purchase.  All orders will be refunded for any reason within 30 days of purchase date subject to the following instructions.

1. An email must be sent to support_xns describing the circumstance prompting the refund request.

2. An email must be sent to contact_xns@accorg.com or support_xns@accorg.com requesting a refund.

3. An order number must be provided in the email along with the customer name.

4. An email will be sent to the customer via the email address used to contact ACCORG.

5. A refund authorization code will be provided to the customer via the email sent in instruction no. 3.

6. The customer starts the software and clicks "Help | Unregister Application".  If "Unregister Application" is not present proceed to step 11.

7. Enter the refund authorization code in to the box that shows.

8. Enter the code requested on the unregister dialog screen and click the unregister button.

9. A file will be written on the customers desktop with the name "<Software Name>_RMA Number <number>.txt"

10. Proceed to step 13.

11. The customer navigates to the software program group (typically "Start | Programs | <Software Name>") and clicks "Unregister Application"

12. The customer enters the refund authorization code in to the appropriate field and follows any other onscreen information and clicks "Unregistered Application".

13. A file will be written on the customers desktop with the following name "UNREGISTER FILE FOR <Software Name>".

14. The customer opens this file and sends (via reply email) the RMA code to ACCORG.

15. ACCORG approves the RMA.

16. The customer will allow for the passing of two credit card billing cycles before inquiring as to the state of the refund.  (When the refund is placed on the credit card the billing date for the current billing cycle may have already passed.  If this is the case it may take up to 60 days for a refund to show on the customers credit card statement.  If the person did not use a credit or debit card then please allow 7 business days or the common refund time associated with that method of payment, which ever is greater, to pass before inquiring as to the state of the refund.

The total length of time this process will take depends mostly upon how often customer answers emails and how many emails we have in queue that also need our attention.  We do not believe this process will take more than 2 business days.  This process is a necessary procedure in order to help combat software piracy.

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